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Returns & Exchanges
At FAIL., we believe perfection is overrated, but your satisfaction isn't. If your order doesn't fit your vibe, you can return or exchange any item within 30 days of delivery.
1
Initiate Your Return
Log into our returns portal with your order number and email address to select the items you wish to send back.
2
Pack Your Gear
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
3
Label and Ship
Print the prepaid shipping label provided in the portal, stick it on your package, and drop it off at any authorized carrier location.
4
Get Refunded
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing